P1 ForBiz™ Fiber FAQ
What is ForBiz™ Fiber?
Fiber by P1 utilizes the latest fiber optic technology to deliver the best internet and voice experience to our customers.
Is ForBiz™ Fiber available in my area?
You will need to check our coverage map for details:http://www.p1.com.my/forbiz/coverage_fiber.aspx
How can I subscribe to ForBiz™ Fiber?
You may subscribe to ForBiz™ Fiber via online here.
Is there a minimum contract period when I subscribe to ForBiz™ Fiber?
Yes, there is a minimum 24-month contract period when you subscribe to ForBiz™ Fiber.
Is there a penalty if I terminate my subscription within the contract period?
Yes, the penalty charge is the total monthly fees of the remaining contract period should you you terminate within 24 months.
Is there an upfront payment fee when I subscribe to ForBiz™ Fiber?
There is no upfront payment fee, but please note that charges such as your installation and monthly subscription fee will be billed in your 1st month statement.
What are the differences between P1’s consumer fiber plan and it’s business fiber plan?
P1’s business plans are designed to suit business needs and are only open to businesses with valid business registration documents.
Will the service be activated immediately upon registration?
We will call you to schedule for a service installation appointment upon successful registration.
How long does the on-site installation process take?
A typical installation will roughly take about 4-8 hours, depending on the type of premise and if there is any complexities.
Are there any additional charges during installation?
There may be extra charges if non-standard installation work is required. Our on-site installation team will inform you accordingly once they’ve done the evaluation. Example of non-standard installation works include concealing of wires in the ceiling or floor boards. Note that you may hire your own contractor for such works.
Can I upgrade or downgrade my ForBiz™ Fiber subscription?
During your contract period, you can upgrade with a RM50 processing fee but will not be allowed to downgrade. After the contract period you may downgrade with a RM20 processing fee.
Please contact P1 Careline @ 1800 28 2228 if your Broadband Termination Unit (BTU), Premise Gateway or BizGo add-on device are faulty.
For DECT phones, please contact:
Alcom Networks Sdn Bhd
68-4-4, Dataran Shamelin,
No. 68, Jalan 4/91, Taman Shamelin Perkasa,
56100 Kuala Lumpur.
Tel : 03-9286 2888 Fax : 03-9286 3888
Email : [email protected]
For Analog phones, please contact :
A Voice Communication System
No. 56A, Jalan Yang Kalsom, 30250 Ipoh, Perak Darul Ridzuan.
Tel : 05-2556323
12 months manufacturer warranty is applicable for the DECT and analog phones.
How will my first bill look like?
You will be billed the following charges:
a) Installation fee
b) Advanced monthly fee of 1 month
c) Prorated subscription fee, from the installation date to your billing cycle date
d) Any miscellaneous charges incurred during installation (e.g. additional cabling)
Where can I pay my ForBiz™ Fiber bill?
You can pay your bill via the following channels :
a) Auto Payment
Auto pay by Visa or MasterCard on a fixed schedule (download the form from www.p1.com.my/pay under “Autopay”)
b) Online Banking – Pay Online on these websites:
- Ambank
- CIMB
- Citibank
- Hong Leong
- HSBC
- Maybank
- MBF Cards
- Public Bank
- RHB Bank
- UOB Bank
- POS Online
c) ATM
- AmBank
- CIMB
- Maybank
d) Cash Deposit Machine
- CIMB
- Maybank e) Walk-in Payment & Cheque Deposit Box
- P1 4G outlets nationwide
- Maybank
- OCBC
- HSBC
- POS Malaysia
f) Mail – Post payment to: P1.Com Sdn Bhd, P.O Box 50, Jalan Klang Lama, 58700 Kuala Lumpur
Fiber by P1 utilizes the latest fiber optic technology to deliver the best internet and voice experience to our customers.
Is ForBiz™ Fiber available in my area?
You will need to check our coverage map for details:http://www.p1.com.my/forbiz/coverage_fiber.aspx
How can I subscribe to ForBiz™ Fiber?
You may subscribe to ForBiz™ Fiber via online here.
Is there a minimum contract period when I subscribe to ForBiz™ Fiber?
Yes, there is a minimum 24-month contract period when you subscribe to ForBiz™ Fiber.
Is there a penalty if I terminate my subscription within the contract period?
Yes, the penalty charge is the total monthly fees of the remaining contract period should you you terminate within 24 months.
Is there an upfront payment fee when I subscribe to ForBiz™ Fiber?
There is no upfront payment fee, but please note that charges such as your installation and monthly subscription fee will be billed in your 1st month statement.
What are the differences between P1’s consumer fiber plan and it’s business fiber plan?
P1’s business plans are designed to suit business needs and are only open to businesses with valid business registration documents.
Will the service be activated immediately upon registration?
We will call you to schedule for a service installation appointment upon successful registration.
How long does the on-site installation process take?
A typical installation will roughly take about 4-8 hours, depending on the type of premise and if there is any complexities.
Are there any additional charges during installation?
There may be extra charges if non-standard installation work is required. Our on-site installation team will inform you accordingly once they’ve done the evaluation. Example of non-standard installation works include concealing of wires in the ceiling or floor boards. Note that you may hire your own contractor for such works.
Can I upgrade or downgrade my ForBiz™ Fiber subscription?
During your contract period, you can upgrade with a RM50 processing fee but will not be allowed to downgrade. After the contract period you may downgrade with a RM20 processing fee.
Please contact P1 Careline @ 1800 28 2228 if your Broadband Termination Unit (BTU), Premise Gateway or BizGo add-on device are faulty.
For DECT phones, please contact:
Alcom Networks Sdn Bhd
68-4-4, Dataran Shamelin,
No. 68, Jalan 4/91, Taman Shamelin Perkasa,
56100 Kuala Lumpur.
Tel : 03-9286 2888 Fax : 03-9286 3888
Email : [email protected]
For Analog phones, please contact :
A Voice Communication System
No. 56A, Jalan Yang Kalsom, 30250 Ipoh, Perak Darul Ridzuan.
Tel : 05-2556323
12 months manufacturer warranty is applicable for the DECT and analog phones.
How will my first bill look like?
You will be billed the following charges:
a) Installation fee
b) Advanced monthly fee of 1 month
c) Prorated subscription fee, from the installation date to your billing cycle date
d) Any miscellaneous charges incurred during installation (e.g. additional cabling)
Where can I pay my ForBiz™ Fiber bill?
You can pay your bill via the following channels :
a) Auto Payment
Auto pay by Visa or MasterCard on a fixed schedule (download the form from www.p1.com.my/pay under “Autopay”)
b) Online Banking – Pay Online on these websites:
- Ambank
- CIMB
- Citibank
- Hong Leong
- HSBC
- Maybank
- MBF Cards
- Public Bank
- RHB Bank
- UOB Bank
- POS Online
c) ATM
- AmBank
- CIMB
- Maybank
d) Cash Deposit Machine
- CIMB
- Maybank e) Walk-in Payment & Cheque Deposit Box
- P1 4G outlets nationwide
- Maybank
- OCBC
- HSBC
- POS Malaysia
f) Mail – Post payment to: P1.Com Sdn Bhd, P.O Box 50, Jalan Klang Lama, 58700 Kuala Lumpur