Home Calls
What are the free minutes given under Home Calls bundle from Fibre Internet package subscribed?
You may enjoy free minutes to Maxis Mobile, IDD calls, Maxis Mobile to Maxis Mobile (only applicable to principal Maxis Postpaid line) and free calls to Maxis Fixed line from the DECT phone given. Subsequent calls to Maxis Mobile will be charged RM0.09/minute; IDD call rates to follow Maxis IDD call rates and call charges to Non-Maxis Fixed Line will be RM0.05/minute for local calls & RM0.09 for nationwide calls. Calls are charged in 20 second blocks.
What are the destinations that I can enjoy the free IDD calls under the Fibre Internet package subscribed?
You may enjoy free calls to IDD destinations under the Fibre Internet package subscribed, to the following countries - Singapore, Indonesia, China, Thailand, India, Australia, UK, Taiwan, Vietnam and Japan. Subsequent charges to follow Maxis IDD call rates.
Can the service support fax?
Yes, you may plug your fax machine into your Residential Modem. The Residential Modem supports Class 1, 2 and 3 fax service.
If I have other brand's cordless phone which supports Home Calls, can I use it as an extension?
We recommend that you use the DECT Phone provided by Maxis so we may assist with the configuration. We will not be able to provide the same assurance with other cordless phone brands.
What if the DECT phone is faulty/lost after the 12-month warranty period? Can I purchase a replacement from Maxis?
Currently we do not support the selling of DECT phones. You may purchase it directly from our distributor:
AZ-Technology Sdn Bhd (Aztech)
901 Level 9, Block B
Kelana Business Centre
97 Jalan SS7/2 Kelana Jaya
47301 Petaling Jaya
GL : 03-78048450 Fax: 03-78048457
If the DECT phone is faulty within the warranty period, what should I do?
Please call our hotline at 1 800 82 1123 and our fault vendor will assist in replacing the device for you.
Can I change my Home Call number?
Yes, but the number requested by you should be in the allocated range of numbers from SKMM. It costs RM 25 to change your number. All change of Directory Number for VoIP MUST be done at Maxis Centres.
Can I request to have an additional Home Call number from this package?
Not at this point in time. For now, we only provide you with a single line.
What if I still want to use my old Maxis Fixed line number?
You will not be able to keep your old Maxis Fixed line number as it does not follow the regulated geographic coding.
Can I carry forward the balance free minutes under Fibre Internet package subscribe to the following month?
No, free minutes cannot be carried forward. Therefore, we recommend that you fully utilize the free minutes from the package subscribed every month.
How do I enjoy the free minutes on Maxis Mobile?
You will need to be a registered Maxis Mobile principal line customer to be able to enjoy the free minutes from the Fibre Internet package subscribed. Your name and NRIC must follow the same as registered under the Fibre Internet package.
Can I enjoy this free minutes later, if I only signup for the line afterwards?
Yes, as long as you can prove that you are a valid and active Fibre Internet customer, you are eligible to enjoy the offer when you agree for the line to be transferred to the Fibre Internet package account. However there will be no backdated minutes allocated for you.
What if I don't have a Maxis Mobile line?
You will not be able to enjoy the free Mobile minutes. You may sign up for a principal line for as low as RM 30 commitment per month. Please refer to the following website for the full list of Maxis Mobile postpaid plans:www.maxis.com.my/personal/mobile/rate/principal_line.asp
Can I transfer my free minutes on Maxis Mobile from one principal line to another?
Yes you may, provided you can provide proof that the new principal line is under your name, which is the same name and NRIC registered under the Fibre Internet package.
You may enjoy free minutes to Maxis Mobile, IDD calls, Maxis Mobile to Maxis Mobile (only applicable to principal Maxis Postpaid line) and free calls to Maxis Fixed line from the DECT phone given. Subsequent calls to Maxis Mobile will be charged RM0.09/minute; IDD call rates to follow Maxis IDD call rates and call charges to Non-Maxis Fixed Line will be RM0.05/minute for local calls & RM0.09 for nationwide calls. Calls are charged in 20 second blocks.
What are the destinations that I can enjoy the free IDD calls under the Fibre Internet package subscribed?
You may enjoy free calls to IDD destinations under the Fibre Internet package subscribed, to the following countries - Singapore, Indonesia, China, Thailand, India, Australia, UK, Taiwan, Vietnam and Japan. Subsequent charges to follow Maxis IDD call rates.
Can the service support fax?
Yes, you may plug your fax machine into your Residential Modem. The Residential Modem supports Class 1, 2 and 3 fax service.
If I have other brand's cordless phone which supports Home Calls, can I use it as an extension?
We recommend that you use the DECT Phone provided by Maxis so we may assist with the configuration. We will not be able to provide the same assurance with other cordless phone brands.
What if the DECT phone is faulty/lost after the 12-month warranty period? Can I purchase a replacement from Maxis?
Currently we do not support the selling of DECT phones. You may purchase it directly from our distributor:
AZ-Technology Sdn Bhd (Aztech)
901 Level 9, Block B
Kelana Business Centre
97 Jalan SS7/2 Kelana Jaya
47301 Petaling Jaya
GL : 03-78048450 Fax: 03-78048457
If the DECT phone is faulty within the warranty period, what should I do?
Please call our hotline at 1 800 82 1123 and our fault vendor will assist in replacing the device for you.
Can I change my Home Call number?
Yes, but the number requested by you should be in the allocated range of numbers from SKMM. It costs RM 25 to change your number. All change of Directory Number for VoIP MUST be done at Maxis Centres.
Can I request to have an additional Home Call number from this package?
Not at this point in time. For now, we only provide you with a single line.
What if I still want to use my old Maxis Fixed line number?
You will not be able to keep your old Maxis Fixed line number as it does not follow the regulated geographic coding.
Can I carry forward the balance free minutes under Fibre Internet package subscribe to the following month?
No, free minutes cannot be carried forward. Therefore, we recommend that you fully utilize the free minutes from the package subscribed every month.
How do I enjoy the free minutes on Maxis Mobile?
You will need to be a registered Maxis Mobile principal line customer to be able to enjoy the free minutes from the Fibre Internet package subscribed. Your name and NRIC must follow the same as registered under the Fibre Internet package.
Can I enjoy this free minutes later, if I only signup for the line afterwards?
Yes, as long as you can prove that you are a valid and active Fibre Internet customer, you are eligible to enjoy the offer when you agree for the line to be transferred to the Fibre Internet package account. However there will be no backdated minutes allocated for you.
What if I don't have a Maxis Mobile line?
You will not be able to enjoy the free Mobile minutes. You may sign up for a principal line for as low as RM 30 commitment per month. Please refer to the following website for the full list of Maxis Mobile postpaid plans:www.maxis.com.my/personal/mobile/rate/principal_line.asp
Can I transfer my free minutes on Maxis Mobile from one principal line to another?
Yes you may, provided you can provide proof that the new principal line is under your name, which is the same name and NRIC registered under the Fibre Internet package.